Category: Change Management

Stay, Upgrade or Replace

Our devices tell us when to upgrade, when our performance is lagging and when we will no longer be supported. It’s not planned obsolesce to make money. There is a time when new technology can enhance performance (camera technology) and solve problems (thumbprint security). Basically, we know when things are ok, when to upgrade and…

Point of Confusion: The Common Mistake of Common Knowledge

“The plumber is delayed again. I am tired of switching out these towels everyday to get all the water off the floor around the toilet.” “Turn the water off.” “What?” “There is a handle behind the commode to turn the water off.” “There is?” “Why didn’t you tell me this before?” “I didn’t think of…